Existing customers
Workspace help
Sign in to your workspace. Product help and your support contact are inside the app, and your onboarding team stays with the shop after go-live.
Support
Get help from the people who run the product.
Workspace help, sales questions, account protection, security reports, privacy requests, and accessibility feedback each have a direct path. Pick the one that matches the question.
Support paths
Pick the path that matches the question.
Six paths. Each one goes straight to the team that acts on it.
Sign in
Account protection
Account protection
Review active sessions, MFA, and account-security controls from inside your workspace. If you cannot sign in, use the recovery contact your shop set during onboarding.
Sales and demo
Product and pricing questions
Book a demo. Thirty minutes on your shop, with pricing and a setup plan at the end.
Security reports
Security reports
Report a vulnerability through the security disclosure contact. Use it for security findings only.
Privacy requests
Privacy requests
Email owner@vehicledesk.io with a privacy subject line. Leave out credentials and customer records. We verify identity before we discuss or change information.
Accessibility feedback
Accessibility feedback
Report a barrier with the page, the task, the browser, and the assistive technology. The accessibility page carries the statement and the feedback path.
Support access
The shop controls what support sees.
Support sees a shop's diagnostics only when the shop approves it, for a set window, with every view recorded.
See how VehicleDesk keeps your shop's data yoursShop-approved window and read-only diagnostics
Shop-approved window
Time, scope, operator, and reason are explicit.
An owner approves a named support operator for 15 minutes to 8 hours and limits the grant to readiness, health, audit, or job evidence. The shop reviews the history and revokes an active grant at any time.
Read-only diagnostics
Every view is recorded in your audit history.
Each view carries a case-specific reason and lands in the shop's audit history. Support reads diagnostics. Your records, your messages, and your customers' data stay yours.