Prioritize
See booked follow-ups and unscheduled work at once.
The timeline exposes the day by hour while the adjacent tray keeps the remaining queue searchable and sortable.
Today
VehicleDesk places scheduled follow-ups on an hourly timeline and keeps unscheduled customer work in a searchable tray with the reason, value, and record context nearby.

How it works
The feature stays connected to source context and makes each staff-controlled transition visible.
Prioritize
The timeline exposes the day by hour while the adjacent tray keeps the remaining queue searchable and sortable.
Prepare
Customer, vehicle, task, priority, timing, and value remain attached while staff choose the next slot.
Track
Drag-and-drop and explicit controls update the working plan without silently contacting a customer.
Connected workflow
Today is the staff-facing plan. Reminders and follow-up rules create work, appointments establish shop capacity, and relationship records explain why each customer needs attention.
Create, schedule, snooze, resolve, and hand off internal follow-up without sending a customer message.
Explore the connectionReview appointment requests, availability, bay placement, and reminder readiness alongside the advisor plan.
Explore the connectionOpen the relationship, vehicle, service, consent, and next-action evidence behind a work item.
Explore the connectionLimits and trust
The timeline shows the follow-up hours and work assigned to this view without pretending to be a technician or bay-capacity planner.
The workboard prepares and records work; it does not schedule or contact customers without a separate approved action.
Practical workflow review
Preview the workflow-review agenda, current product scope, safety boundaries, and implementation questions before public requests open.